Payments and Shipment
We offer various Payment Methods to complete your order. Our Online Payments are used by SSLCOMMERZ has PCI-DSS certificates, 3D security systems ISO 27001 compliance, and anti-fraud systems. We use industry-standard EV SSL protocol. We have a dedicated fraud control team and independent data centres which minimize the risk of failure guarantees business continuity and security for all the user data.
In Bangladesh, We Offer our customers the luxury of all payment modes including Credit/Debit cards, Netbanking, Mobile Banking, E-Wallets, etc.
For our International Customer payment modes including on Visa, Mastercards, American Express, or any international Credit Cards. Our International customers can also pay Via Western Union Money Transfer, Transfast, and Moneygram.
We also offer online money transfers to our bank account.
If you face any kind of problem in Online shopping then please mail us and do include the order number in the email: firstname.lastname@example.org . We will send you a payment link, you can then proceed with the payment using the invoice.
Before Making an Order Please Make Sure the Following Issues :
- The Most easier way to make payments by a Visa / Master Credit Cards
- Please Make Sure that your Visa or Master Card is Activated with its International Moto Transaction
- Make sure to select your shipment package with your country state / Province, if you can not find your specific states or province choose any of the familiar states or provinces on the screen because all the charges are the same, we always follow the billing address line, billing country and city for shipping the parcel. so if you can't find your state or / province you still will be able to make your purchase by simply selecting your country name.
- After you checkout, you will be directed to our 3rd party SSLpayment gateway which is secure to make your payment
- You will be received an invoice with your order confirmation to your provided email address
- Sometimes Our shipping cost is higher than the rates of our products because we only use DHL express services
- To make it a good deal we suggest purchasing in 2 to 3 Flutes more into your cart because you will be charged the same shipping cost even if you take only 1 flute
- All of our shipments and products are covered with insurance
- Recipients of international shipments may be subject to import taxes, fees, and customs duties (hereafter, "Import Fees"), levied by the customs office of your shipping destination. Import Fees vary according to the customs regulations of the destination country.
- Customs policies vary widely, and some countries don't charge Import Fees for shipments that fall below a minimum value. Contact the customs office of the destination country for more information.
- All of our products and services are excluded with import taxes, fees, and customs duties
- Cash on delivery service is only available in Bangladesh, so if you are ordering from outside Bangladesh, please make sure you paid for the order.
- For 24/7 Customer Services please text us on our Whatsapp number: +8801812461432
We Dispatch the shipment within 3 to 5 working days of the order If the Flutes are to be customized then it may take 15 working days. We are having tie-DHL with major international and national courier companies
International Courier company: UPS, DHL, EMS
National Courier Company: E-courier, Pathao, Redex
We provide customers with tracking no. and the website of the courier company so that customers can easily track the package and know the exact delivery date of the package arrival.
Cash On Delivery (COD) Is Only Available in Bangladesh
We use international packaging material which is very safe and eco friendly. All the flutes are wrapped with bubble wrap for further safety. All the packages are picked so finely that till date there is no complaint of courier damage
but in case of flutes still get damaged then you should send us an email with the photographs of the damaged flutes within 24 hours