Privacy Policy

LABU FLUTES understands that your privacy is important to you and that you care about how your personal data is used. We respect and value the privacy of all of our customers/consumers and will only collect and use personal data in ways that are described here, and in a way that is consistent with our obligations and your rights under the law. This Customer Privacy Policy explains how labuflutes.com (including our employees) will use any personal information that we collect from you as part of the processing of orders with labuflutes.com and the Cookie Policy we maintain. Please ensure you have read this Customer Privacy Policy carefully, in particular the section detailing your rights as a data subject in relation to the personal information that we collect about you.

When you make a purchase using your card, all required transaction details are captured on the secure payment page and securely transmitted to your card issuer to obtain an authorization decision via a fast payment gateway service https://www.sslcommerz.com/ (SSL. During the purchase process or after that,  labuflutes.com have no access to or stores your complete card account information.

The SSL Commerz has PCI-DSS certificates, 3D security systems ISO 27001 compliance, and anti-fraud systems. It use industry-standard EV SSL protocol. They have a dedicated fraud control team and independent data centres which minimize the risk of failure and guarantee business continuity and security for all the user data.

What information do we collect about you (as a “User”)

We do not collect any personal information about you on our Website unless you choose to provide it to us voluntarily.
Personal information we collect from you and how we collect it:

• Name
• Addresses
• Phone numbers
• Email addresses

We collect this personal information when you:

• Place an order on our website
• E-mail us with any queries or complain
• Place any order with us via our social media channel: i.e.: Facebook page/Instagram direct message or from the comment section

How we will use the information about you

We use your personal information in a number of different ways:

• For administration and management purposes
• For the purpose of facilitating the supply of goods
• To deal with customer complaints or queries

Protection:

We ensure the followings security measure to protect your data

• We use Secure Socket Layer software (SSL) to encrypt all of your personal information including your name and address. This technology prevents you from inadvertently revealing personal information using an insecure connection.
• We will only pass on your personal information to third parties if it is an essential part of our transaction with you (i.e. passing on your name and address to our carriers, or telephone number should there be a query with delivery, or using a third-party payment processor to process your payment for your purchase on our Website).
• Unless required to do so by law, we will not otherwise share, sell or distribute any of the personal information you provide to us without your consent.
  All your Payments also go through an extremely secured payment gateway provided by “SSL Commerz”, the most prominent online payment security provider in Bangladesh.

 How long we will store your information?

        We’ll hold on to your information unless you specifically request that we remove it. This allows us to address any warranty issues.

Your rights over your information

Data subjects have many rights over their personal information and how it is used. The following rights are available to data subjects (depending on how we collect their personal data):

• Right to be informed about what we do with personal data
• Right to access personal data
• Right to correct personal data
• Right to object to, or restrict, the use of personal data (in some circumstances)
• Right to delete personal data
• Right to stop direct marketing messages
• Right to portability of personal data

To the extent you, as a data subject, wish to exercise any of these rights, please write to us at info@labuflutes.com

Consent
Where labuflutes.com is using your personal information based on your express consent to this, you have the right to withdraw your consent at any time.
To withdraw your consent please write to labuflutes.com 

Complain to the Regulator
You have the right to lodge a complaint with your relevant regulatory authority. In Bangladesh, this is the Cyber Security Unit. You can make a complaint via e-mail here: contact@csirt.gov.bd.

Changes to our Customer Privacy Policy
We may change this Privacy Policy from time to time, to reflect how we are processing your personal information. If we make significant changes, we will make that clear on the website. 

How to contact us?

Please feel free to contact us if you have any questions about our Customer Privacy Policy or the personal data we hold about you.

You can contact us by email: info@labuflutes.com 
You can directly call us: +88 02 9611178 (Locals), +880 1812461432 (International)